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Technical Support


RuffPC Logo If you need technical assistance or if you need to send your system in for service, please:

- Call the Hotline,
- Get Live Technical Support,
- Email the Support Team,
- or Fill in the Service Request Form below.

to get a Return Merchandise Authorization (RMA) number.

Note: You must be given an RMA number prior to shipping any equipment.
          Products received without an RMA number will not be accepted.


Hotline

    (714) 585-8858

Online

    Live Technical Support
    You can chat with a staff member between 8:30 AM through 5:00 PM (PST) at
    Ruff_tech@yahoo.com using Yahoo Messenger

    Email Support
    support@RuffPC.com

    Service Request Form
    Fields with * next to them are required
    All other information is optional
    However, the more information that we have, the better we can serve you.

Title      Name*

Company     Type of Business

Address*

City*    State*    Zip Code*

Daytime Phone*      Evening Phone

Fax*      Email*

Product information

Model Number* (On bottom of the computer):    

Serial Number* (On bottom of the computer):     

Invoice Number:             Invoice Date:    

Processor:     Ghz      Memory:     MB

Optical Drive:             Hard Disk:      GB

Power Adapter:                                                           Battery: Yes No                                                            Yes No Special Item: Defective: Symptom*: Command: Instructions: - RMA number will be issued to you by email after we receive the submition of this form. - Please place a copy of this form in the box and write the RMA number on the top of your package before sending. - Please insure your package against loss and damage. Ruff PC is not be responsible for lost and damaged packages during shipping. - Please Backup your important data in your hard disk before sending it back. Ruff PC is not be responsible for lost and damaged data during repair. - Please read the Warranty Policy, Warranty Scope and Warranty Service for more information.



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